About the transition of Citibank Vietnam's Consumer Banking business to UOB Vietnam with effect from 1 March 2023

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Welcome to UOB Vietnam

Dear valued customer,

We are delighted to welcome you to UOB Vietnam. The transfer of Citi Consumer Banking businesses in Vietnam to UOB Vietnam will require a period of transition.

There will be no immediate change to the products, services, and benefits that Citi is offering to you until the migration completes.

In the months ahead, we will keep you regularly informed on the migration of every product and service to UOB Vietnam and give you prior notice of any changes to expect and clear guidance on any steps you may need to take.

General Information

What has changed?
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Citibank, N.A., - Ho Chi Minh City Branch & Hanoi Branch (“Citi”) reached an agreement to sell its Consumer Banking Business to United Overseas Bank (Vietnam) Limited (“UOB”) on 14 January 2022 (the “Transfer”).
The Transfer has been effective as of 01 March 2023 (“Transfer Date”). From the Transfer Date, UOB will be the provider of your products and services and Citi will be providing certain transitional support with respect to those products and services.
Do customers have to do anything at the moment?
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You do not need to take any action at the moment. You can continue to use the products and services provided by Citi. If there are any changes, you will be notified in advance.
Will there be any more changes?
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UOB may make changes and/or issue new UOB products and services to customers. Should there be changes, you will be notified by UOB.
Why do I still see the word “Citi"?
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UOB has taken over Citi’s relevant products and services under its Consumer business. Its products and services will continue to carry the “Citi” brand, or use the word “Citi”, “Citibank” or similar words in their names, as UOB has been granted a transitional license to use the Citi trademarks on selected products and services for a time period after the Transfer Date. (The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily by UOB Vietnam under license by Citigroup Inc. and related group entities).

Frequently Asked Questions

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Banking
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Credit Cards & Personal Loan
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Services
Banking
Can customers continue to operate Citi Term Deposit, Current and Savings Account?
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Yes, you can continue to use all your existing products and services provided by Citi before as usual for now until further notice.
I have a HKD/ GBP current account, can I still keep using the account with these 2 currencies after the Transfer Date?
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You can keep using your current accounts and other products and services provided by Citibefore as usual. In case of any changes, you will get a notice in advance.
What is my deposit insurance coverage?
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Your accumulated deposits maintained with Citi (before the Transfer Date) and UOB (from the Transfer Date) will be insured by DIV (Deposit Insurance of Vietnam), per the applicable laws.
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Credit Cards & Personal Loan
What will happen to my outstanding balance of Citi credit card and/ or personal loan?
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There is no immediate changes in your Citi credit card and/ or personal loan. Your outstanding balance(s) with Citi will remain unchanged and transferred to UOB from the Transfer Date.
Do I have to sign off any UOB form or and document for my Citi credit card and/or personal loan account(s) to be migrated to UOB?
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There is no need to sign any form or document for your existing Citi credit card/ personal loan account(s) to be migrated to UOB.
What will happen to the standing instruction/ direct debit in my Citi card?
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There is not any changes in the service and no impact to your standing instructions or auto-debit enrolled with your Citi credit card.
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Insurance
Since the Transfer Date, how do I make future payment for my existing life insurance policy(ies) that bought with consultancy of Citi?
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There are multiple payment channels so you can actively choose the most convenient payment channel:
  • Make payment directly through Insurance company's website or mobile application.
  • Bank transfer, Cash deposit or Auto Direct debit via Insurance company's partner banks.
  • Use credit card or cash to make payment via Insurance company's agencies.

Note: The instruction of auto payment by your accounts/ credit cards with Citi will be continued.
If the insurance policy(ies) bought through Citi has enrolled auto-debit as the payment method, is there any impacts on the payment?
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There is not any immediate changes in your future insurance premium payment.
What will change for Citi’s customers/ clients with insurance policy(ies) purchased through Citi before the Transfer Date?
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There are not any changes for our customers/ clients. Insurance is regulated by Ministry of Finance (MOF). Our insurance partners operators remain committed in fulfilling their responsibility to protect our existing and new customers/ clients.
The terms of the policy(ies) may stay the same, except any references to Citi will become references to UOB.
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Wealth Management
Is there any changes in the operating hours of branches transferring from Citi?
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There is no changes in the branch operating hours since the Transfer Date, with details as below:
  • Operating Hours: 8:30 AM - 05:30 PM (Monday to Friday).
  • Cash Counters Service: 8:30 AM - 04:30 PM (Monday to Friday).
As a Citigold customer, which branches can I make transactions since the transfer date?
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Since Transfer Date, customers who have products & services provided by Citi can request any transactions at the following branches :

UOB Sunwah Branch:
Sun Wah Tower, 115 Nguyen Hue Boulevard, District 1, Ho Chi Minh City, Vietnam.

UOB Horison Branch:
40 Cat Linh Street, Cat Linh Ward, Dong Da District, Hanoi.
If I'm a Citibanking customer, will I become a UOB Emerging Affluent?
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You are still a Citibanking customer and you will fully enjoy all UOB Emerging Affluent benefits & rewards after the migration.
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Services
Will the current Citi branches keep working?
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The current Citi branches for consumer business shall remain working as usual, on the basis that they are taken over by UOB from the Transfer Date.
Since the Transfer Date, how many branches do UOB have in Vietnam?
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Since the Transfer Date, there are 5 (five) UOB branches in Vietnam as follows:
  • Central Plaza (Le Duan) Branch
  • COPAC (HCMC) Branch
  • Hanoi Branch
  • Sunwah Branch*
  • Horison Branch*
* The transferring branches from Citi.
Can I enquiry and make transactions on my account opened by UOB at branches transferring from Citi and vice versa?
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No, you are not able to perform such transaction as both bank’s systems are not integrated at the moment.
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You can also reach us via the following UOB Contact Centre:
1800 599 921 (Local)
+84 28 3898 9999 (Overseas)
(24/7 including public holidays)

UOB
As a reminder, UOB will never direct you to a website asking for your personal banking details, including OTP or Card PIN.
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