Citi to UOB migration: Frequently asked questions

The exact Migration Date will be communicated to you closer to the migration date.

Information on the changes to your products and services will be updated regularly in this FAQ page. Please rest assured that UOB will also promptly notify you of any changes via email/ SMS/ website/ app... Please continue to enjoy your banking services as usual until further notice. 

Yes, Citibank Online and Citi Mobile App can continue to be used normally. Please rest assured that you will be notified in advance prior to any changes being made.

Please find the list of our branches here.

Please perform transactions at UOB Sunwah and Horison branch for your Citi accounts; and at UOB Hanoi, mPlaza and Central Plaza branch for your UOB accounts as per normal. You will be notified in advance prior to any changes being made.

For reporting of lost card, fraud cases, or emergency services, please contact our 24/7 Citi hotline at (84 28) 3521 1111 (Vietnam), (84 28) 3521 1118 (Overseas), or (84 28) 3521 1088 (dedicated for Citigold).

For other inquiries, please contact us from 6:30 AM to 10:30 PM daily.

Rest assured that you will be notified in advance prior to any changes being made.

Yes, you can continue to use your Citi Credit Card(s) and/ or Ready Credit Instalment Plan  (RCIP)/ Ready Credit Personal Loan (RCPL) account(s) as usual until further notice. Rest assured that you will be notified in advance prior to any changes being made.

There is no change to your Citi Credit Card(s) and/ or RCPL/ RCIP. Rest assured that you will be notified in advance prior to any changes being made.

Your existing Citi Credit Card privileges and benefits will remain the same. Rest assured that you will be notified in advance prior to any changes being made.

There is no immediate change to the way you use your Citi Credit Card(s) and/ or your RCPL/ RCIP account(s). You can continue viewing your statements on Citi Mobile app, Citibank Online and receive e-statement via registered email with the bank. Rest assured that you will be notified in advance prior to any changes being made.

There is no immediate change to the way you use your Citi Credit Card(s) and/ or your RCPL/ RCIP account(s). Rest assured that you will be notified in advance prior to any changes being made.

No, there's no need to sign any UOB forms or documents at this moment. You can continue to use Citi products and services as usual. Rest assured that you will be notified in advance prior to any changes being made.

There will be no changes to your Citi Miles/ Cash Back Points/ Rewards Points for now. You can continue to earn and redeem your Citi Miles/ Cash Back Points/ Rewards Points as per usual. Rest assured that you will be notified in advance prior to any changes being made.

If you have same billing cycle for both RCIP and RCPL account or you have only RCIP account or RCPL account, there is no change in billing cycle of your RCIP or RCPL account post Migration Date.
If you have different billing cycle between RCIP and RCPL, we will contact and get your confirmation to merge the billing cycle of the 2 accounts before Migration Date. Detailed changes will be sent to your registered email/mobile number for your information.

Yes, there will a change in terms of your Interest Free Days and Payment Due Date for your credit cards. You will have up to 17 days from your statement date to repay balances for purchases, effective from 1 Mar 2025.The detailed changes have been sent to your registered email for your information.

Yes, your name printed on Citi Card(s) (Debit Card and Credit Card) will be changed in the scenario of your embossing name is not complying with the maximum number of characters as determined by us from time to time when your cards are renewed and replaced. The detailed changes have been sent to your registered email for your information.

Yes, the validity period of your Citi debit card will be changed. Your Debit Card will have a validity period of 03 (three) years from the date of issuance, effective from 1 Mar 2025. This Card Validity change maybe changing from time to time and depend on bank discreation. The detailed changes have been sent to your registered email for your information.

After Citi Simplicity+ closure date on 31 Mar 2025, the Bank will discontinue all offers above.

The gifts or offers which you have already received or are eligible to receive from the current promotions will maintain after the Citi Simplicity+ card closure.

After Citi Simplicity+ closing date, the Bank will refund the amount of annual fee based on the number of non-usage months for customer who have already paid on this fee before 20 Mar 2025.

Yes, you can continue to perform both local and overseas ATM cash withdrawals with your Citi debit card until further notice. Rest assured that you will be notified in advance prior to any changes being made.

Yes, you can continue to use your Citi Accounts and Deposits until further notice. Rest assured that you will be notified in advance prior to any changes being made.

There is no immediate change to the names and privileges of the different account(s) you hold. Rest assured that you will be notified in advance prior to any changes being made.

There is no change to your Citi Accounts and Deposits numbers until further notice. You can continue to use your account(s) and/or debit cards as per normal.

No, you cannot open or continue using foreign currency accounts in AUD, GBP, and HKD as the Bank no longer provides account services for these types of currencies. Thus, we will close these accounts in accordance with its Terms and Conditions latest by 31 March 2025. The detailed changes have been sent to your registered email for your information.